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Frequently asked questions
How long does it take to receive my order?
Orders are usually processed within 1–2 business days. Shipping times 5-10 days depend on your location and will be provided at checkout.
What payment methods do you accept?
We accept credit and debit cards, as well as secure online payment options.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placing them. Please contact support@airynova.com immediately for assistance.
Do you offer returns or refunds?
Yes, if you are not satisfied with your purchase, you can request a return within 15 days. Please contact support@airynova.com for instructions.
What should I do if I receive a damaged or incorrect item?
Contact us immediately at support@airynova.com . We will resolve the issue quickly and ensure you get a replacement or refund.
Are your prices final, or are there extra fees?
The price you see at checkout is the total for your order. Any applicable taxes or shipping costs will be clearly displayed before payment.
Is it safe to pay on your store?
Absolutely. We use secure payment gateways and encryption to protect your personal and financial information.
How much does shipping cost?
Shipping within Portugal is completely free on all orders. You will not be charged any additional fees at checkout.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your order until it arrives at your doorstep.